Page 121 - WareRite Catalog Sept 2023

Pricing Policies
Prices and specifications are not subject to change without notice. Special terms and products not listed as catalog standards require prior approval and pricing from the factory before any customer commitments are made. Customers should request a factory quotation for any such specials and
a special quote number will then be assigned. This number must be indicated on the resulting order when it is placed.
All quotes are good for 30 days from the date of issuance. Shipping charges and applicable sales taxes are not subject to discounts.
Fabricate and Deliver Products
Delivery Procedures
It is the customer’s or the receiver’s responsibility to carefully inspect the entire delivery for completeness, quality, and/
or damage from transport. Any discrepancies, shortages, or damages should be noted and signed for on the shipping documents; otherwise, the delivery will be considered complete and intact as signed for.
• Standard Dealer Delivery: All deliveries are made tailgate to the requested delivery point. It is the receiver’s (dealer’s) responsibility to provide adequate manpower to off-load and move countertops to the desired location for storage and/or use.
• Jobsite Delivery: WARERITE will offload and place tops
in 1st floor locations only. DRIVER WILL NOT PLACE COUNTERTOPS ON CABINETS. Delivery personnel reserve the right to evaluate the job site conditions at the time of delivery to determine if conditions are appropriate for safely moving the countertops to the desired locations. If risk of damage to the countertops or the customer’s home exists, the driver will either place the countertop in another 1st floor location or return the countertop to the factory for later shipment. In the event of reshipment, an additional delivery fee will be applied.
Accuracy
Accuracy is within +/- 1/8”. If an exact measurement is needed, specify “EXACT”.
Returned Merchandise
No materials may be returned for credit, replacement, or rework without prior approval. A Returned Merchandise Authorization (RMA) will be assigned if the return is approved. The RMA number must be clearly indicated on all correspondence,
Policies and Procedures
packing slips, and individual items returned to the factory.
Templates
WARERITE can only assume full responsibility for templates which are an exact duplicate of the desired top. Templates which are poorly cut or only partially made, are not acceptable. If the customer insists that we make the top, then the customer assumes full responsibility. Templates must be checked
in through receiving and will be assigned an identification number. There is a template/layout charge for dealer supplied templates.
Delivery Contact Policy
All customers are contacted directly by the factory to schedule direct deliveries. Customers are called within 48 hours after the top is completed to schedule the day of the delivery. Specific times are NOT available at the time of scheduling. The driver will call with a 2 hour time window on the day of delivery. Any customer who is scheduled to receive their delivery before 9 a.m., will be called by the shipping department the night before with a specific time window.
Template and Install Products
Template and Install Contact Policy
All customers are contacted directly by the factory to schedule template and installation times. Customers are called within 48 hours of receiving the order from the store. Specific times are NOT available at the time of scheduling. The technician will call with a 3 hour time window the night before the scheduled work is to be done.
Site visits, templates, and installations are normally scheduled between 8:00 AM to 3:00 PM, Mondays through Fridays.
Exact times of arrival cannot be made, due to issues beyond our control such as traffic and/or weather. We provide a 2 hour window of arrival. The install crew will call the customer approximately 1/2 hour prior to arrival. The customer will be called as soon as there
is a delay that will put their arrival outside the given 2 hour window. We suggest you never schedule other contractors for follow up work on the same day. We will not be liable for charges by 3rd party contractors for the rescheduling.
40 Industrial Drive | East Bridgewater, MA 02333 | P. 508-690-2145 | F. 508-690-2183 | www.warerite.com
3/2019 | B-PAGE 29