Page 122 - WareRite Catalog Sept 2023

Templating
We will contact the customer within 2-3 business days of the receipt of the order at the requested date of the dealer. We try to schedule all templates within 7 business days of the call.
The customer or a representative with decision making authority must be resent at the time of the template. An approval form must be signed to confirm and approve design options such as material design, color, seam locations, faucet-hole location, layout changes, etc. No fabrication can take place without a signed approval form.
The site must be prepared by the customer before the template can be made.
• If the install involves new cabinets, the new base cabinets need to be 100% installed and level, including any end panels.
• If this is replacement countertop over existing cabinets.
• The existing countertop must be absolutely clear and free of all objects.
• The job will not involve any further changes to the back wall.
• All appliances such as sinks, faucets, dishwashers, cooktops, etc. are at the jobsite.
A fee will be assessed, due to any of the above reasons, if the template cannot be completed and is rescheduled at a later date.
The dealer will be sent a post-template report detailing the job’s final dimensions, any pricing changes, installations dates, etc.
Changes to an order affecting layout and/or designs can and should be made at or before the time of template. Any changes requested after template and prior to fabrication cannot be assured. Any such changes must be acknowledged and approved by WARERITE in writing.
Installation
Installations are scheduled within 5-7 business days from the time of templating.
The customer or a representative with decision making authority must be present at the time of installation. A completion approval form must
be signed after installation. The form affirms the customer’s inspection and acceptance of the materials and installation as well as their satisfaction with the job.
The site must be approved by the customer before the installation can be made.
• The base cabinets must be cleared and drawers removed.
• The customer is responsible for disconnection of plumbing.
• The customer is responsible for the connection of plumbing after the install.
• Unless job involves a WARERITE tear out, any existing countertops must be removed.
A fee will be assessed due to any of the above reasons if the installation cannot be completed and is rescheduled at a later date.
The dealer will receive an acknowledgment of the completion of the job as well as the customer approval form.
Warranty Claim Policy
All customers, who have filed a Warranty Claim Request, will be contacted directly by the factory. Customers are called within 48 hours of receiving the request for a pre-inspection interview. If the issue requires a field inspection, the customer will be contacted directly to schedule a time to do so. Upon completion of the investigation of the claim, a full report will be furnished to the store.
Limited Warranty
WareRite Distributors, Inc. warrants its counter tops to be free from defective materials and workmanship, under normal use, for a period of 1 (one) year from the date of delivery. During this period, only defective material will be replaced (labor not included). Notice of claims must be made to WareRite and must be authorized by a WareRite representative or agent.
Water damage is specifically excluded.
Laminate seams and field joints should be designed away from sink areas. Customers should be made aware that post-formed deck seams are especially susceptible to damage from stand- ing water. Water should be wiped up immediately from these areas and kept away from seams.
40 Industrial Drive | East Bridgewater, MA 02333 | P. 508-690-2145 | F. 508-690-2183 | www.warerite.com
3/2019 | B-PAGE 30