Page 123 - WareRite Catalog Sept 2023

“If there were only one metric that could measure the future success of your company, it would be a survey to see how many of your customers would recommend you to their friends, family, and associates.
We believe that the success of an installed product
is heavily based upon the customer’s experience. Therefore, our mission and goal, for our INSTALLPRO division, is to ensure a quality outcome that does more than match the customer’s expectations. It exceeds it! It results in customers who will esthetically recommend your business to all their friends, family, and colleagues.
Communications
Customer Service
• 1st call within 24-48 hours
• Confirm order scope and specifications
• Inform the customer of the process and
requirements for the job
• Inform the customer of our commitment to
“Perfect 10”
• Schedule the template and Install
• Provide reminder calls 2 days before site visit
Installer Calls
• Same day as site visit
• Informs the customer on their current timetable • Provides more accurate time of arrival
Trained Installers
Technically
• Based spectrum of product knowledge, laminates, solid surfaces, and stone
• Site preparation, protect your home, flooring and furnishings
• Skilled with tear outs and haul aways
• Knowledgeable of care and use of materials
WARERITE Advantage
Customer Service
• Trained in customer service
• Dressed Professionally, customer branded hats
and INSTALLPRO shirts
• Gives introductions and reaffirms our
commitment to “Perfect 10”
• Discusses all details and presents design
options
• Produces templates and receives customer’s
sign-off
Customer Feedback Surveys
• Overall, Are you satisfied with the respect our installers paid to you and your home?
• Are you satisfied with the outcome of your countertop and installation?
• Did INSTALLPRO effectively communicate with you in a timely manner.
• Did INSTALLPRO effectively communicate with you about the job scope and requirements?
• Were you satisfied with the purchase process and your kitchen dealer?
• How likely are you to recommend us to your family, friends, and colleagues?
• Any other comments?
Other Attributes
• Active participation in merchandising
• Active participation in consumer incentives
• Seasonal promos or rebates • Full customer service staff
• High level of personalized service • Confidence
• 35 years in business
40 Industrial Drive | East Bridgewater, MA 02333 | P. 508-690-2145 | F. 508-690-2183 | www.warerite.com
3/2019 | P-PAGE 1