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Business Opportunities:
1. Opening a computer repair shop.
2. Providing IT support services to businesses.
3. Offering network setup and maintenance services.

D. Telecommunications

Telecommunications involves the transmission of information over
distances using electronic means. This sector includes services such as
telephony, internet, television broadcasting, and data communication.

https://iconscout.com/illustrations/call-center-metrics`

Key Roles:
1. Call Center Agent: Handles customer inquiries, complaints, and
support via phone.
2. Outbound Agent: Makes sales and marketing calls to potential
customers.
3. Inbound Agent: Receives and manages customer service calls.
4. Contact Center Service Representative: Manages customer interactions
through various channels like phone, email, and chat.

Skills Required:
1. Excellent communication and interpersonal skills.
2. Problem-solving and customer service abilities.
3. Familiarity with CRM (Customer Relationship Management) software.

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