Page 12 - TLE ICT 7 LEARNING MODULE L2_Neat

Business Opportunities:
1. Starting a call center service company.
2. Offering virtual assistant and customer support services.
3. Providing outsourced customer service solutions to other businesses.

What’s More

Part 4: Scenarios

Direction: Identify which sector of ICT the professional is working in.

1. Lena is responsible for ensuring that all the computers in her company
are running smoothly and fixes any issues that arise.

Sector: _______________________________________

2. Mark develops new features for an online game, writing code and
debugging software issues.

Sector: _______________________________________

3. Sophia designs logos and illustrations for a marketing firm, using
digital tools to create visually appealing graphics.

Sector: _______________________________________

4. Carlos answers customer calls, providing support and resolving issues
related to internet services.

Sector: _______________________________________

What I Can Do

Part 3: Short Answer

Direction: Answer the following questions based on what you have learned.

1. What are some typical tasks of a computer programmer?
2. How does an animator contribute to the field of ICT?
3. What skills are essential for a computer system servicing technician?
4. Describe the role of a call center agent in telecommunication.

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