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DRIVING INNOVATION New Drive-thru
Embracing Change is one of Wawa’s Core Values and the year 2020 has certainly challenged Wawa to do just that in identifying new contactless services while still providing customers with the same trusted quality products and positive experience expected. In addition to increasing delivery coverage and launching curbside services, a cross-functional team including Real Estate, Marketing, Operations Engineers, Construction and IT has accelerated its plans to test two innovative drive-thru concepts by the end of the year.
Scheduled to debut in December 2020, the first design is an 1,850 square foot standalone store located in the same parking lot of a traditional fuel store in Falls Township, PA, whereas the second design will have a drive-thru built within a new store in Westampton, NJ. Both stores demonstrate Wawa’s commitment to change and recognizes the bigger role we play as customers reshape their own routines.
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