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10. Carter, Carol. Keys to Business Communication: Suc- 13. Hurtado, Maria Elena. “Chile Invention Protects Tall
cess in College, Career, & Life, Upper Saddle River, Buildings from Earthquakes.” SciDev.Net, October
NJ: Pearson Education, 2012, p. 51. 22, 2010. From http://www.scidev.net/en/news/chile-
11. Rowe, W. Glenn, ed. Cases in Leadership. 2007. From invention-protects-tall-buildings-from-earthquakes.
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12. List and descriptions based on Sternberg, Robert J.
Successful Intelligence. New York: Plume, 1997, pp.
251–269.
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