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INTRODUCTION
People need to know where government service points
are located and what services they provide
People need to know where government service points are located and what services they provide.
Departments should hence establish interactive service point locators with search functionality on their
websites. These should be easy to find and they should, among others, make it possible for the public
to locate and obtain directions to service points of their choice. The locators should also provide contact
details for service points, physical addresses and maps, and geographic coordinates.
Image 1: Google Maps
Access can be improved by using complementary service
delivery channels
Where the provisioning of additional facilities or the expansion of existing services is not appropriate or
affordable alternative solutions should be considered. Departments can reduce the need for people to
travel long distances to their facilities by developing new service delivery models and adopting multi-
channel delivery strategies that combine the use of traditional service points such as offices and mobile
services with more innovative access mechanisms such as the use of information and communication
technologies. The establishment of partnerships and the sharing of facilities could also be considered.
Changing spatial realities continue to impact on the
demand for services
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