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GENERIC STEP-BY-STEP APPROACH

Access to services is a broad concept that includes multiple dimensions such as geographic and physical
accessibility, the quality of services, the capacity of service points to meet the population demand for
services, affordability, convenience and social factors such as cultural acceptability and language.

This Guideline focuses predominantly on geographic access to services. The emphasis is on the
distances that citizens travel to reach government services points and the capacity of service points
to meet the population demand for services. The aim is to achieve a more equitable provisioning and
distribution of service points across the country or other selected geographic areas.

It is important to note that there is no uniform approach or process

for conducting accessibility studies

The Step-By-Step approach that is followed in the Guideline sets out a generic process that can assist
departments to conduct accessibility studies. It is important that the steps should not be interpreted and
followed rigidly. There is no uniform process or formula for how to approach accessibility modelling.
Consider the objectives, scope and context of the study and, if necessary, consult knowledgeable people
about how to adapt the process to meet the requirements of the department.

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Develop Collect and Conduct Develop an
geographic control the an accesibility implementation
access quality of study strategy
standards spatial
information

Figure 3: Generic steps to analyse the location of service points

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