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Customer Account Representative Access Agreement

This Customer Account Representative Access Agreement (“Agreement”) is effective this _______ day
of ________, 202_ (“Effective Date”), by and among Customer and Representative, as identified below, and
Alabama Power Company (“Alabama Power”).

Customer: _____________________________________________

Representative: _U_t_ili_ty__M_a_n_a_g_e_m_e_n_t_S_e_r_v_ic_e_s_, _In_c_._a_n_d_i_ts_r_e_p_r_es_e_n_t_a_ti_ve_s__

Account Number(s): _____________________________________________

(Note: List individual account numbers only if Representative will be authorized to take action with select accounts; otherwise, indicate
authorization for all accounts by writing “ALL”)

Customer hereby acknowledges and agrees that Representative may take the actions identified below with
regard to Customer’s electric service with Alabama Power. [Check up to three boxes.]

□x Representative may request and receive the usage history, billing history and any other
information regarding Customer’s account(s) listed herein (“Customer Information”).

□ Representative may direct Alabama Power Company to change the rates and rate riders

x under which Customer receives service, consistent with the terms and conditions of such
rates and all applicable rules and regulations respecting electric service.

Representative may request and receive Primary User access to Customer’s account

□ information, as maintained on EnergyDirect (www.energydirect.com). As a Primary User,

x Representative will be authorized to change the rates and rate riders under which
Customer receives service, consistent with the terms and conditions of such rates and all

applicable rules and regulations respecting electric service, and also will be authorized to

order certain EnergyDirect services for which Customer will incur additional charges.

The term of this Agreement shall be from one (1) year, commencing with the Effective Date, unless terminated

earlier in writing by notice from Customer to Company. Thereafter, this Agreement shall automatically renew

for additional one (1) year renewal terms, unless terminated in writing by either Alabama Power or Customer;
provided, however, that any termination by Alabama Power shall be preceded by not less than thirty (30) days’

written notice to Customer.

By executing this Agreement, Customer represents and warrants that it is authorized to make changes

for the electric service account(s) covered by this Agreement. Customer further acknowledges and
agrees that actions taken by Representative could result in changes to Customer’s electric service,
including but not limited to an increase or decrease in Customer’s monthly bill.

CUSTOMER AND REPRESENTATIVE THEREFORE AGREE, JOINTLY AND SEVERALLY, TO
INDEMNIFY AND SAVE HARMLESS ALABAMA POWER AND ITS EMPLOYEES FROM ALL CLAIMS,
SUITS, DEMANDS, JUDGMENTS, SETTLEMENTS OR LIABILITY (INCLUDING REASONABLE
ATTORNEYS’ FEES, AND COURT COSTS, AS WELL AS REASONABLE FEES AND COSTS INCURRED
IN ENFORCEMENT OF THIS INDEMNITY) FOR ANY DAMAGES THAT MAY BE IN ANY WAY CAUSED
BY, ARISING FROM OR RELATED TO THIS AGREEMENT, INCLUDING ANY ACTIONS TAKEN BY
REPRESENTATIVE UNDER THE ACTUAL OR APPARENT AUTHORITY AFFORDED IT BY CUSTOMER
PURSUANT TO THIS AGREEMENT AND THE SELECTIONS MADE BY CUSTOMER ABOVE.

Rev. June 2019

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