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4.KHDN: Khach hang doanh nghiep;
5.DVKD (Dan vi kinh doanh): Bao gdm Chi nhanh Sa giao dich, cac Chi nhanh, Phong
Giao dich ciia MSB;
6.TTKH: Trung tarn Khach hang, bao gdm cac Trung tam Khach hang ca nhan va cac
Trung tam Kinh doanh ciia Ngan hang Ban le; Ngan hang doanh nghiep
7.GD TTKH: Giam d6c Trung tam Khach hang;
8.Contact Center: Bo phan thuc hien hoat dong cham she khach hang thuoc Trung tam
Trai nghiem Khach hang - Kh6i Chidn luge;
9.QLRRT&DVNHS: Quan ly Rui ro the va dich vu ngan hang s6 thuoc Kh6i Quan ly
rui ro;
10.TKTT: La Tai khoan thanh toan
11.Dich vu Ngan hang dien tu M-Banking: La cac dich vu Ngan hang va cac trung gian
thanh toan dirge MSB cung cap qua mang Internet tren cac kenh giao dich dien til bao
gdm Internet Banking, Mobile Banking (Mobile App), SMS Banking cu the:
-Internet Banking: La kenh giao dich giua Ngan hang vdi Khach hang thong qua cac
trinh duyet web bang each truy cap vao dudng din https://ebank.msb.com.vn tren
cac thiet bi co ket ndi Internet;
-Mobile Banking: La kenh giao dich giua ngan hang vai Khach hang thong qua ling
dung (App) tren thiet bi di dong, may tinh bang. Ling dung dugc tai tren kho ling
dung CH Play vai he dieu hanh Android hoac AppStore vdi he dieu hanh IOS;
-SMS Banking: La kenh giao djch thong qua dau so tin nhan SMS ma Ngan hang sir
dung de giao tiep vai Kliach hang qua do cung ling san pham, dich vu cho Khach
hang. Gom cac dich vu: truy van so du, sao ke rut gon, tra ciiu thong tin ty gia, thong
bao bien dong so du.... danh cho tat ca cac Khach hang md tai khoan tai MSB da
dang ky sir dung dich vu.
12.BDS: La phan mem thirc hien cac giao dich cho Khach hang tai MSB;
13.Tai khoan thanh toan online: La tai khoan thanh toan md qua kenh Internet Banking
ciia MSB ma chua can gap mat true tiep khach hang tai thai diem md tai khoan;
14.Chu Icy sd1 (CKS): La mot dang chu ley dien tu dugc tao ra bang each bign ddi mot
thong diep du lieu su dung he thong mat ma khong doi xirng, theo do, ngudi cd dugc
thong diep du lieu ban dau va khda cdng khai ciia ngudi ky co the xac dinh dugc chinh
xac:
-Viec bien ddi neu tren dugc tao ra bang diing khda bi mat tuang ling vdi khda cdng
1 Theo quy dinh tai Khoan 6 DiSu 3 Nghj djnh 130/2018/ND-CP ng^y 27-09-2018 ciia Chinh Phu Quy dinh chi tiet
thi h^nh Luat Giao dich dien tCr ve chir ky so va dich vii chung thirc chir ky so.
^(^^^^^^ IT^l It ^^t I r iy I^ Idi sdn cua MSB, chi ^in?c ph^p luv hanh nQi 6^ vd cung cp ra ben ngodi theo quy djnh cua MSB vd Phdp lu$t
