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UNIT OF COMPETENCY : SOLVE PROBLEMS RELATED TO WORK ACTIVITIES

UNIT CODE : 500311112
UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes
required to solve problems in the workplace including the
application of problem solving techniques and to
determine and resolve the root cause of problems.

PERFORMANCE CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are elaborated KNOWLEDGE SKILLS
in the Range of Variables
1. Identify the 1.1. Variances are identified 1.1. Competence includes a 1.1 Using range of
problem from normal operating thorough knowledge and formal
parameters; and understanding of the problem
product quality process, normal operating solving
1.2. Extent, cause and parameters, and product techniques
nature of the problem quality to recognize non- 1.2 Identifying and
are defined through standard situations clarifying the
observation, 1.2. Competence to include the nature of the
investigation and ability to apply and explain, problem
analytical techniques sufficient for the 1.3 Evaluating the
1.3. Problems are clearly identification of effectiveness
stated and specified fundamental cause, of a present
determining the corrective process in the
action and provision of workplace
recommendations 1.4 Applying
1.3. Relevant equipment and analytical
operational processes techniques
1.4. Enterprise goals, targets
and measures
1.5. Enterprise quality, OHS
and environmental
requirement
1.6. Enterprise information
systems and data collation
1.7. Industry codes and
standards
1.8. Normal operating
parameters and product
quality
2. Determine 2.1 Possible causes are 2.1 Relevant equipment and 2.1 Analysis of
fundamental identified based on operational processes root causes
causes of the experience and the use 2.2 Enterprise goals, targets
problem of problem solving tools/ and measures
analytical techniques. 2.3 Enterprise quality, OHS
2.2 Possible cause and environmental
statements are requirements
developed based on 2.4 Enterprise information
findings systems and data collation
2.3 Fundamental causes 2.5 Industry codes and
are identified per results standards
of investigation
conducted

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TR - Visual Graphic Design NC III (Version 01) Amended February 27, 2018