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UNIT OF COMPETENCY : DEVELOP AND PRACTICE NEGOTIATION SKILLS
UNIT CODE : 500311111

UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes
required to collect information in order to negotiate to a
desired outcome and participate in the negotiation.

PERFORMANCE CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are elaborated
in the Range of Variables KNOWLEDGE SKILLS
1. Plan 1.1 Information on preparing 1.1 Knowledge on Codes 1.1 Communication
negotiations for negotiation is of practice and skills (verbal and
identified and included in guidelines for the listening)
the plan organization 1.2 Active listening
1.2 Information on creating 1.2 Knowledge of 1.3 Setting conflict
non-verbal organizations policy 1.4 Preparing conflict
environments for and procedures for resolution
positive negotiating is negotiations 1.5 Problem solving
identified and included in 1.3 Decision making and strategies on how
the plan conflict resolution to deal with
1.3 Information on active strategies unexpected
listening is identified procedures questions and
and included in the plan 1.4 Concept of attitudes during
1.4 Information on different negotiation negotiation
questioning techniques 1.6 Interpersonal
is identified and included skills to develop
in the plan rapport with other
1.5 Information is checked to parties
ensure it is correct and
up-to- date
2. Participate in 2.1 Criteria for successful 2.1 Outcome of 2.1 Negotiating skill
negotiations outcome are agreed negotiation 2.2 Communication
upon by all parties 2.2 Knowledge on skills (verbal and
2.2 Desired outcome of all Language listening)
parties are considered 2.3 Different Questioning 2.3 Observation skills
2.3 Appropriate language is techniques 2.4 Interpersonal
used throughout the 2.4 Problem solving skills to develop
negotiation strategies on how to rapport with other
2.4 A variety of questioning deal with unexpected parties
techniques are used questions and 2.5 Applying effective
2.5 The issues and attitudes during questioning
processes are negotiation techniques
documented and agreed 2.5 Flexibility 2.6 Setting conflict
upon by all parties 2.6 Empathy
2.6 Possible solutions are 2.7 Decision making and
discussed and their conflict resolution
viability assessed strategies
2.7 Areas for agreement are procedures
confirmed and recorded 2.8 Problem solving
2.8 Follow-up action is strategies on how to
agreed upon by all deal with unexpected
parties questions and
attitudes during
negotiation

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TR - Visual Graphic Design NC III (Version 01) Amended February 27, 2018