Page 323 - aREA ix eXHIBITS

PERFORMANCE CRITERIA REQUIRED REQUIRED
ELEMENT Italicized terms are elaborated
in the Range of Variables KNOWLEDGE SKILLS
3.3 Performance
expectations are
discussed and
disseminated to
individual team
members
4. Supervise team 4.1. Monitoring of 4.1. Understanding 4.1. Monitoring skills
performance performance takes place monitoring of work 4.2. Setting priorities
against defined 4.2. How to undertake 4.3. Evaluating
performance criteria corrective action performance
and/or assignment 4.3. Understanding feedback 4.4. Informal/ formal
instructions and and procedure counseling skills
corrective action taken if 4.4. Feedback reporting
required procedure
4.2. Team members are 4.5. Methods of monitoring
provided with feedback, performance
positive support and 4.6. Team member’s duties
advice on strategies to and responsibilities
overcome any 4.7. Monitoring team
deficiencies operation to ensure client
4.3. Performance issues needs and satisfaction
which cannot be rectified
or addressed within the
team are referenced to
appropriate personnel
according to employer
policy
4.4. Team members are kept
informed of any changes
in the priority allocated to
assignments or tasks
which might impact on
client/customer needs
and satisfaction
4.5. Team operations are
monitored to ensure that
employer/client needs
and requirements are met
4.6. Follow-up communication
is provided on all issues
affecting the team
4.7. All relevant
documentation is
completed in accordance
with company procedures

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TR - Visual Graphic Design NC III (Version 01) Amended February 27, 2018