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UNIT OF COMPETENCY: APPLY CRITICAL THINKING AND PROBLEM SOLVING
TECHNIQUES IN THE WORKPLACE
UNIT CODE : 500311142
UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes
required to solve problems in the workplace including the
application of problem solving techniques and to determine
and resolve the root cause of problems.

PERFORMANCE CRITERIA REQUIRED
ELEMENT Italicized terms are elaborated REQUIRED KNOWLEDGE
in the Range of Variables SKILLS
1. Identify the 1.1. Variances are identified 1.1. Planning and preparing 1.1. Using range of
problem from normal operating task/activity formal problem
parameters; and product 1.2. Competence includes a solving
quality thorough knowledge and techniques
1.2. Extent, cause and nature understanding of the process,
are of the problem are normal operating parameters, 1.2. Identifying and
defined through and product quality to clarifying the
observation, investigation recognize nonstandard nature of the
and analytical situations problem
techniques 1.3. Competence to include the
1.3. Problems are clearly ability to apply and explain,
stated and specified sufficient for the identification
of fundamental cause,
determining the corrective
action and provision of
recommendations
1.3.1. Relevant equipment and
operational processes
1.3.2. Enterprise goals, targets
and measures
1.3.3. Enterprise quality, OHS
and environmental
requirement
1.3.4. Enterprise information
systems and data
collation
1.3.5. Industry codes and
standards
2. Determine 2.1. Possible causes are 2.1. Competence includes a 2.1. Using range of
fundamenta identified based on thorough knowledge and formal problem
l causes of experience and the use understanding of the process, solving
the problem of problem solving tools / normal operating parameters, techniques
analytical techniques. and product quality to
2.2. Possible cause recognize nonstandard 2.2. Identifying and
statements are situations clarifying the
developed based on 2.2. Competence to include the nature of the
findings ability to apply and explain, problem
2.3. Fundamental causes are sufficient for the identification
identified per results of of fundamental cause,
investigation conducted determining the corrective
action and provision of
recommendations
2.2.1. Relevant equipment and
operational processes

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TR - Visual Graphic Design NC III (Version 01) Amended February 27, 2018