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UNIT OF COMPETENCY: WORK IN A DIVERSE ENVIRONMENT
UNIT CODE : 500311145
UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes
required to work effectively in a workplace characterized by
diversity in terms of religions, beliefs, races, ethnicities and
other differences.

PERFORMANCE CRITERIA REQUIRED
ELEMENT Italicized terms are elaborated KNOWLEDGE REQUIRED SKILLS
in the Range of Variables
1. Develop an 1.1. Individual differences 1.1. Understanding 1.1. Cross-cultural
individual’s with clients, customers cultural diversity in communication skills
cultural and fellow workers are the workplace (i.e. different business
awareness recognized and 1.2. Awareness of customs, beliefs,
and sensitivity respected in accordance individual cultures communication
with enterprise policies and world strategies)
and core values. geography 1.2. Communication skills
1.2. Differences are 1.3. Norms of behavior – reading, writing,
responded to in a for interacting and conversational skills
sensitive and considerate dialogue with 1.3. Affective skills –
manner specific groups establishing rapport
1.3. Diversity is (e.g., Muslims and and empathy,
accommodated using other non- understanding, etc.
appropriate verbal and Christians, non- 1.4. Active Listening
nonverbal Catholics, 1.5. Openness and
communication. tribes/ethnic flexibility in
1.4. Actions/decisions are groups, foreigners) communication
maintained consistent 1.4. Different methods 1.6. Giving/receiving
with legislative of verbal and non- feedback
requirements and verbal 1.7. Identifying/
enterprise guidelines. communication in a Recognizing diverse
multicultural setting groups in the
1.5. Enterprise policies workplace and
on workplace community as defined
diversity by divergent culture,
(Workplace religion, traditions and
Diversity Policy) practices
2. Work 2.1. Knowledge, skills and 2.1. Recognizing and 2.1. Cross-cultural
effectively in experiences of others are explaining the value communication skills
an recognized and of diversity in the 2.2. Communication skills
environment documented in relation to economy and – reading, writing,
that team objectives. society in terms of conversational skills
acknowledges 2.2. Fellow workers are Workforce 2.3. Affective skills –
and values encouraged to utilize and development establishing rapport
cultural share their specific 2.2. The country’s place and empathy,
diversity qualities, skills or in the global understanding, etc.
backgrounds with other economy 2.4. Active Listening
team members and 2.3. Innovation 2.5. Openness and
clients to enhance work 2.4. Social justice flexibility in
outcomes. 2.5. Recognizing the communication
2.3. Relations with customers importance of 2.6. Giving/receiving
and clients are inclusiveness in a feedback
maintained to show that diverse 2.7. Identifying/
diversity is valued by the environment Recognizing diverse
business. 2.6. Developing a groups in the

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TR - Visual Graphic Design NC III (Version 01) Amended February 27, 2018