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Unit of Learning Assessment Nominal
Competency Outcomes Learning Activities Methodology Approach Duration

common issues o Diversity-related conflicts within the workplace  Group evaluation
in a multicultural o Change management policies Discussion  Written
and diverse o Advance strategies for customer service excellence Examination
environment  Identifying and addressing workplace harassment  Presentation
 Applying advance strategies for customer service
excellence

Note: Basic competencies may be embedded in the core competencies.

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TR - Visual Graphic Design NC III (Version 01) Amended February 27, 2018