Page 478 - aREA ix eXHIBITS

RANGE OF VARIABLES

VARIABLE RANGE

1. Non-verbal 1.1 body language
communication 1.2 dress and accessories
1.3 gestures and mannerisms
1.4 voice tonality and volume
1.5 use of space
1.6 culturally specific communication customs and
practices

2. Cultural and social es but are not limited to :
n
I
u
d
cl
differences 2.1 modes of greeting, farewelling and conversation
2.2 body language/ use of body gestures
2.3 formality of language
3. Interpersonal skills 3.1 interactive communication
3.2 public relation
3.3 good working attitude
3.4 sincerity
3.5 pleasant disposition
3.6 effective communication skills
4. Customer needs Customer with specific needs may include :
4.1 those with a disability
4.2 those with special cultural or language needs
4.3 unaccompanied children
4.4 parents with young children
4.5 pregnant women
4.6 single women
5. Enterprise procedure Protocol and enterprise procedures may include :
5.1 modes of greeting and farewell
5.2 addressing the person by name
5.3 time-lapse before a response
5.4 style manual requirements
5.5 standard letters and proforma

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TR – Photography NC II