Page 9 - BBB Accredited Business Packet

SHOW CUSTOMERS YOU CARE WITH DISPUTE RESOLUTION.

COMPLAINTS ARBITRATION

BBB offers customers the ability to file a BBB prides itself in its Arbitration Program.
complaint with both BBB Accredited and
non-accredited businesses alike. But, as Arbitration is a fast and inexpensive way
a BBB Accredited Business, you promise to obtain a final resolution to a dispute and
not to have any unanswered or unresolved keep it out of litigation.
complaints.
Your business can benefit from our
BBB realizes that there are two sides to arbitration process when resolving complaints
every story. When reviewing complaints, as a last resort. When binding arbitration is
BBB looks at whether or not the business did recommended and the consumer accepts that
all that was reasonably expected to resolve offer to arbitrate, BBB Accredited Businesses
the complaint.
are expected to participate as part of the BBB

If BBB receives a complaint for your business, Code of Business Practices.
it will be forwarded to you, and you will be
given 7 days to provide a written response. BBB Arbitrators are independant third-
For your convenience, we provide a simple party community members who volunteer
link that you can use to respond online. You to arbitrate on our behalf. BBB arbitrators
can also fax us at 248-356-5176 or email us are well-trained and have backgrounds
at info@easternmichiganbbb.org. in dispute resolution and arbitration. BBB
Arbitration is legally binding and decisions
For more information on complaint handling, may be enforced in a court of law.
please contact us at 866-788-5706 or at
complaints@easternmichiganbbb.org

Call BBB Customer Engagement Team at 866-788-5706

Email us at complaints@easternmichiganbbb.org

RESOLVING COMPLAINTS WILL
SAVE YOU TIME & MONEY
AND CREATE LOYAL CUSTOMERS.

CALL YOUR CUSTOMER ENGAGEMENT TEAM AT 866-788-5706 FOR ASSISTANCE. 7