Page 13 - ABGI UK Referrers and Partners Brochure

Operations
We see our role as not just providing you and your clients with outstanding knowledge of technology, funding opportunities and tax incentive programmes, but also delivering an excellent level of support throughout and after the process.
OUR CLIENT SERVICES & SUPPORT TEAM WILL
tailor our service to each client, providing a bespoke support package
co-ordinate activities, monitor progress, manage deadlines and update both the accountant partner and your client on status
provide dedicated client support 9.00am to 5.30pm Monday to Friday, together with a 24-hour maximum response time for all client queries, and the assurance that no client will go more than four weeks without contact during an active claim cycle
monitor claim progress and timescales, proactively identifying any clients who may be struggling and assisting them with on-site workshops, webinars and supportive gentle reminders.
NO WONDER OUR CURRENT CLIENT SATISFACTION RATING IS 5/5!
www.abgi-uk.com | ACCELERATING INNOVATION 13
ABGI understands the technical process, not just the numbers, so they are able to spot R&D where we would never have been able to. We thoroughly recommend ABGI to proactive accountants who want to bring real benefits to their clients.
| Jeff Warin BSc ACA
| Director
| Hewitt Warin Chartered Accountants