Page 15 - Welcome Back Test

Store Team Members: What to do in this NEW normal

Sales Associate
Customer interaction and transactions  Respect all social distancing expectations

Follow these guidelines related to specific roles:

 Refer customers to tools in place to support (stickers
Greeter: on the floor, signage, etc.)

 Limit the amount of people entering based on the

maximum allowed
Each store has its own limit of customers that
 Explain updated policies regarding returns and
may enter based on the store’s square
exchanges, fitting rooms, and handling of merchandise footage; your SM will communicate to you

 Request that customers prepare their email
the maximum amount of customers you can
confirmation, and their receipt have in your store at a given time.

 Answer any questions regarding methods of payment
 Request that customers sanitize their hands before
 An employee will be stationed at the
entering the store; if they are wearing gloves, politely entrance whenever possible and will ask

ask customers to remove their gloves*
all customers to sanitize their hands
before entering the store.

NOTE: *Customers who refuse to sanitize their hands or to remove their gloves
will not be permitted access to the store  We will explain our protocols for safety

and defuse customer’s anxiety