Page 14 - OSL 5 Steps Detailed Guide

STEP 3 : WHAT TO OBSERVE

SHOPPING

Associate’s awareness of customers entering the store and awareness as the customer is shopping;
even while tasking

FITTING ROOMS

Associate is offering fitting rooms and sharing their name

Associate offers alternatives, recommendations, styling tips & additional complimentary items

Associate uses iPad to leverage Virtual Inventory

Associate asks customers if they are in our email database

CASH DESK

Start a transaction at the cash desk by asking for email. Offer an add-on and thank customer,
giving them a reason to return online or in store

Area is clean and organized

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