Page 15 - OSL 5 Steps Detailed Guide

STEP 3 : WHAT TO OBSERVE

OMNI

OSL to check in with QuickFind and In Store & Curbside Pick-up laptop Dashboard

Are we on track to meet goals/ targets? Is the area clean and organized?

Review efficiency - banner specific productivity goals and timelines

Is it an unplanned Peak?

HOW DO DEFINE AN UNPLANNED PEAK?

Is your Traffic per staff hour above your average? (See SF statistics)

Are your e-commerce orders (In-Store or Curbside Pick-Up by the customer and QuickFind) more

than originally forecasted?

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