Page 27 - Peak Period Planning Document 2018
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PEAK PERIOD
LOSS PREVENTION
CUSTOMER AWARENESS EMERGENCY MANAGEMENT PROGRAM EMPLOYEE DISCOUNT PRIVILEGE
Greet customers upon entering the store Review Emergency Management Guide Identify yourself as an employee when
ensuring the front of the store is covered. ensuring updated pages are replaced. you enter a store. Have your shopping
Offer service to customers throughout the Check that all key holders have an orange pass verified and show photo ID. Show
store; get into the blind spots with your wallet card and understand how to use your debit or credit card to manager
customers to increase sales and eliminate phone numbers. Know where to meet in processing sale for verification of your
the opportunity for theft in these areas. an evacuation. name and or signature– safeguard
your integrity. All persons authorized
SHOPTHEFT PREVENTION PAYMENT FRAUD / SCAM PREVENTION to process employee sales need to
understand that they must verify
Role-play your stores code-word and Minimize cash in register drawer / conduct shopping pass, photo ID if Associate not
burning techniques so team members regular cash removals including $50 known to them and verify that name /
are effective at using these in a non- and $100 bills, process a ‘No Sale’ using signature on debit or credit card matches
accusatory manner. Beware of shoptheft “audit” as the reason code. name on shopping pass.
behaviors (team working together, staying Refer to “Payment Fraud Prevention”
behind a rack, watching you more than -Section 3 LP Binder. Beware of quick BANKING
the merchandise) change artists! - Use of big bills for
small purchase, offering smaller change, Deposits placed daily in Brinks Safe and
STORE SECURITY reaching over to drawer. bank deposit log fully filled out.
Lockers / safes / rear exit doors locked REFUND POLICY ADHERENCE INVENTORY CONTROL
and stock room doors closed during
business hours. Store keys kept secure Without receipt refunds to be processed Check off boxes on delivery report as they
and accounted for. CCTV footage spot- to a gift card only, receipt fully completed arrive in store / scan with PDT and upload
checked a minimum of 1 time per week by customer and ID verified by cashier. immediately. Report discrepancies to
and for any suspicious event. Store Alarm Ensure all refund types are completed Inventory Control via email at
system is armed at closing upon Team’s as per policy. Refund signature and inventory@reitmans.com.
departure. verification compliance by all employees
with management verifications at end of
day and following business day.
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