Page 7 - PowerPoint Presentation

Mask/Face Covering

RCL COVID-19 • You must wear a mask or face covering when you are indoors within a public space in both Manitoba and
Measure Ontario

• People who are deaf or hard of hearing or those who care for or interact with a person who is hearing

impaired may be unable to wear masks or face coverings especially if they rely on lip reading to
Accessibility communicate

Potential • For those with a hearing impairment a mask or face covering can potentially muffle the sound

Obstacle • Some people, such as people with intellectual and developmental disabilities, mental health conditions
or other sensory sensitivities, and/or those with breathing difficulties may have challenges wearing a
mask or face covering

• To serve a customer with a hearing impairment wear the face shield (provided to stores for cleaning
purposes) if, however, it isn’t available, or if an employee is uncomfortable doing so, use a note pad and

New write to communicate. (Do not share pens or notepads.)
RCL Measure • Decrease background noise to make communication possible since wearing a mask / face covering

to ensure blocks your lips

Accessibility to a • Be very aware of those with different types of cognitive, intellectual disabilities, those who are hearing

Disabled Body impaired and others requiring an accommodation to our service model
• Demonstrate compassion and empathy
• Gently remind of the measures and share why we have them in place