Page 5 - PowerPoint Presentation
P. 5
Customer Screening
• Post signage to ask customers with symptoms not to enter the store
RCL COVID-19 • Remind both staff and customers to always maintain a safe distance
Measure • Ensure hand disinfection prior to entering the store or fitting room area
• Limit touching and handling of clothing or merchandise
• Many visually impaired people are concerned with the risk(s) of COVID-19 from having to touch multiple
Accessibility items and /or having to move them closer to their eyes, and in doing so having to spend longer in a
Potential public environment
Obstacle • Hand disinfecting stations may not be easily accessed by someone with limited mobility such as
wheelchairs.
• Remind customers verbally of our policies and procedures pertaining to COVID-19. Speak clearly and in a
normal tone
New • Provide guidance and assistance in supporting customers to make their purchase.
RCL Measure • Provide increased access to hand hygiene facilities (e.g. by placing hand sanitizer dispensers in easy to
to ensure see locations) and ensure accessibility for employees/customers with disabilities or other
Accessibility to a accommodation needs
Disabled Body • Approach the customer and offer assistance in the same way you would greet any customer.
• If appropriate and upon request advise customers of the best times to shop i.e. low traffic periods
