Page 8 - PowerPoint Presentation

Physical Distancing

• Use floor markings to facilitate compliance with the social distancing advice of 2 meters, particularly in
RCL COVID-19 high traffic areas, such as POS and fitting areas

Measure • Remove or reconfigure the store space to allow for distancing

• Not everyone can read signs or see floor markings. This will include people with visual impairments,

learning disabilities and people for whom English is not a first language
Accessibility
• Someone with a sight or visual impairment may not be able to see whether or not they are too close to
Potential
another customer or member of staff
Obstacle
• A customer with a learning disability might not understand the two meter rule

• Despite language barriers images on the signage will guide customers on expected behaviours
New • Point and refer to the signage when gently reminding customer to maintain distance
RCL Measure • Don’t assume that someone is deliberately flouting the two meter rule if they come too close to another

to ensure person. Gently ask them to step back or ask if you can help them with something

Accessibility to a • Do not assume that a customer needs help simply because they have or identify with a disability

Disabled Body • Instead, approach the customer and offer assistance in the same way you would greet any customer