Page 14 - REWARD_EN

BEHAVIOUR

EXCEED THEIR EXPECTATIONS WOW

• DITCH THE SCRIPT AND GIVE YOURSELF MORE FREEDOM TO
PERSONALIZE YOUR RWINSIDER SPEECH, MAKING IT EASIER FOR YOU
TO INTERACT AND EXCHANGE WITH YOUR CUSTOMER.

• KNOW EXACTLY WHAT TO SAY TO CAPTURE YOUR CUSTOMER AND
ENSURE THEY BECOME PART OF THE RWINSIDER PROGRAM.
• REITERATE WHAT REWARDS IN THE RWINSIDER PROGRAM WOULD
BENEFIT THE CUSTOMER TO SIGN-UP.

• ENSURE THAT OUR CUSTOMERS THINK BEYOND THE IDEA THAT THE
RW&CO. EXPERIENCE IS JUST ABOUT SELLING PRODUCTS.

• CUSTOMERS ARE HUMAN; THEY WANT TO BE SPOKEN TO NORMALLY,
THEY WANT TO HAVE CLEAR EXPECTATIONS SET, AND THEY WANT TO
INTERACT IN AN ENVIRONMENT THAT HAS THEIR BEST INTERESTS IN
MIND.

• BE AWARE OF THE MOST COMMON QUESTIONS CUSTOMERS MAY ASK
AND KNOW HOW TO ARTICULATE THE ANSWERS THAT WILL LEAVE
THEM SATISFIED IN ORDER TO CAST ASIDE ANY DOUBTS THEY MAY
HAVE ABOUT SIGNING UP.