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STEP 3 : WHAT TO OBSERVE
SHOPPING
Associate’s awareness of customers entering the store and awareness as the customer is shopping
Associate is folding with head up, looking at the customer and offers them a greeting (non–peak)
Associate is not tasking and is getting to multiple customers (peak)
Associate stops tasking and provides customer service
Associate is doing putbacks and engaging with customers
FITTING ROOMS
Associate is offering fitting rooms and sharing their name
Associate offers alternatives, recommendations, styling tips & additional complimentary items
Associate uses iPad to leverage Virtual Inventory
Associate asks customers if they are on our email database
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