Page 9 - 5 STEPS [OSL]

STEP 3 : WHAT TO OBSERVE

OMNI

OSL to check in with QuickFind and In Store & Curbside Pickup

Are we on track to meet goals/ targets? Is the area clean and organized?

Peak scheduled before and after closing shifts

Efficient expectation’s 2hours 30 QF completed

Peak throughout the day, add someone to support with QF and/or keep on call shift

CASH DESK

Start a transaction at the cash desk by asking for email. Offer an add-on and thank customer,
giving them a reason to return online or in store

Area is clean and organized

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