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Store Operations: Customer Service








           Customer limit:                                                                             Shopping bags:

           • Some provinces have set a                                                                 • Personal shopping bags must not be placed

                 customer/employee capacity limit per                                                       on the cash counter

                 square foot. Your Manager will inform                                                 • A bag will be provided to customers if they

                 you if that is the case for your store. In all                                             want one

                 stores, physical distancing should be                                                 • Sanitize the space when customers remove

                 respected  at all times                                                                    their personal belongings




           Greeter:                                                                                    Handling of merchandise:

           • A greeter should be present at the                                                        • Customers will be encouraged to minimize


                entrance during busy periods to ensure                                                      touching merchandise
                that the quantity of customers in-store                                                • Whenever possible, you will assist


                allows for social distancing of 2 meters                                                    customers by helping them find their size
                                                                                                            or holding up merchandise for them to


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