Page 13 - PowerPoint Presentation

Store Operations: Returns

Return and exchange: * Return readiness:

 A dedicated return station has been set up in • Request that customers prepare their

some stores; if this is not the case in your store, email confirmation and their receipt

please proceed with returns at the checkout • Scan the receipt or conduct a search

counter. A box named "Returns" is provided for • The customer must remove the items
this purpose (current date) from the bag and dispose the bag using

designated garbage bin

Managing Returns and Exchanges: Online returns:

• The box with the merchandise must be set • Returns of online purchases can be

aside (depending on the provincial completed in-store using the same

guidelines) placed in a fitting room or in the guidelines similar as other returns and

back room exchanges

• The merchandise to be resold must be

steamed carefully** *Note: Returns are allowed if provincial guidelines permit.

**Note: This requirement may vary by province; please refer to the
Store Re-opening Guide.