Page 96 - digital citizenship

administration and to “bring it closer” to citizens through
a central control panel.

The digital home and the sole digital ombudsman

One of the first digital citizenship rights consists in the
choice of a digital home to receive the communications
of the Public Administration electronically. It is a
certified or qualified e-mail address, activated by
possession of a SPID digital identity and a qualified
address. Electronic communications sent to the digital
home have the same legal effects as communications by
registered mail with return receipt.

The sole digital ombudsman was established to guarantee
citizens’ digital citizenship rights. This figure intervenes
with defaulting administrations or public services
suppliers, in order to invite them to remove obstacles to
the exercise of digital citizenship rights.

In addition, the digital citizenship card provides for the
right to make digital and electronic payments to the
public administration and public services operators with
any payment method.