Page 54 - Final Variable Operations
P. 54
"Culture of Accountability"
--------------------------------------------------THE LINE-------------------------------------------------------
THE LINE in the middle separates the unproductive, time-wasting, results-impeding blame
game from the steps to a Culture of Accountability that must be taken in order to deliver
results.
BELOW THE LINE, people focus on what they can't control, they play the victim, ignore and
deny the problem, point their finger at others, cover their tails in order to get themselves off
the hook, claim that it's not their job, act confused while expecting someone else to tell them
what to do, or just wait to see if the issue or problem will magically resolve itself.
ABOVE THE LINE, people focus on what they can control and they assume accountability for
resolving issues or problems by taking four sure steps toward getting the right results: They
See It, Own It, Solve It, and Do It!
We want as many people above the line!
