Page 52 - Effective Time Management Strategies
P. 52
Effective Time Management Strategies
SME owners have often unknowingly trained
customers and clients to interrupt them. While
service to customers is an utmost concern,
customers come to expect the type of service you
provide. Their expectations have often been set by
your business. They might be used to having free
access to you by phone at any time, or having you
respond instantly or within a certain amount of time.
When planning your week, if you set aside a time
each day or as needed, to respond to telephone
calls and emails, let your clients or customers
know.
Set standards to aid in the control
of other people’s behavior.
Define for yourself what client emergencies are and
which ones you will respond to.
Family
You can do the same thing with family members.
If your spouse has a habit of communicating during
your OUT, discuss emergency situations and set
appointments at usual intervals to talk.
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