Page 62 - 100 Great Business Ideas: From Leading Companies Around the World (100 Great Ideas)
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THE SERVICE PROFIT CHAIN (SPC)
Employee Revenue
retention growth
Doing good work Employee Good products Customer Customer
within the business satisfaction and service satisfaction loyalty
(“internal service Profitability
value”)
Market leadership is about actively Employee
managing value drivers. This is productivity
more difficult to define, but they
directly influence your future.
