Page 9 - Nov Dec 2015

De-escalation

The Influence and Nuance of Re-directive Language

What to say when you cant say Yes

Dates: December 3rd and 4th

December 8th and 9th

Location: DPS Headquarters Training Academy

Presented by: Mark Warren TPA Instructor, Retired DPS Instructor

8:00 a.m. - 5:00 p.m.
Tuition: Members - $75.00* Non-member - $150.00*
Class size limited to 50 8 TCOLE hours will be credited.

Become a TPA member at: http://www.texaspoliceassociation.com

Register on-line at:
https://www.eventbrite.com/e/de-escalation-class-tickets-19331558211

No one like to hear the world “no” and few like to have to say it. Those responsible for redirecting the behavior
of people under stressful influences must first be in control of themselves when they have to say “no”, or when
they can’t say “yes”. This training hopes to reintroduce readers and participants to the strategies and skills of
active, responsive “adulting” (including words, language and postures), effective interpersonal communication
relationship - building skills and creating positive conflict behaviors. It’s true that in serving the public, one
can’t often give people what they want, but by understanding the difference between redirection and
punishmnt, we can more easily help them get what they need in order to voluntarily comply. Given the recent
events in Ferguson, Missouri and the grand jury decisions there and in New York City, building positive confict
between the police and the public has never been more important and more critical.

“Every day and with every public contact, work to engage and enhance as much positive conflict as possible.”

credit card fees extra

NOV/DEC 2015 www.texaspoliceassociation.com • 866-997-8282 5