Page 7 - PROFESSIONAL COMPETENCY IMPROVEMENT PROGRAMME 2025 September
P. 7

Programme



                                OBJECTIVES










                                The key objectives of this
                                programme are to:






                                1. Develop personal professionalism
                                    and customer-facing confidence.






                                2. Strengthen workplace discipline,

                                    efficiency, and productivity.





                                3. Improve team collaboration and

                                    constructive conflict resolution.





                                4. Enhance leadership readiness

                                    across all staff levels.






                                5. Deliver measurable improvement
                                    in customer experience.



















               BIMT CAMPUS  l  NO. 654, GALLE ROAD, COLOMBO 03.                                        06
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