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Q: HOW HAS YOUR COMPANY ensures strategic decision-making, like OneLoad and 2X demonstrate
LEVERAGED INNOVATION TO fostering resilience in competitive this shift, addressing evolving
MAINTAIN ITS POSITION AS markets. By championing adaptability consumer needs for simplicity and
A MARKET LEADER IN THE and continuous improvement, leaders flexibility. Internally, Hutch promotes
TELECOMMUNICATIONS help organizations stay relevant, a collaborative and adaptable work
INDUSTRY? differentiate themselves, and build environment, encouraging teams to
lasting customer trust in an ever- be proactive in identifying market
Innovation is key to staying relevant in changing business landscape. trends. This approach ensures that
the ever-evolving telecommunications Hutch remains responsive, competitive,
industry and Hutch has continuously and committed to delivering superior
embraced it to enhance customer Q: IN YOUR VIEW, WHAT ARE telecom experiences.
convenience and value. With the THE KEY FACTORS THAT
OneLoad campaign, customers can DIFFERENTIATE YOUR COMPANY
reload just once a year and enjoy FROM COMPETITORS IN TERMS Q: CAN YOU ELABORATE ON
seamless access to data and voice OF LEADERSHIP AND CUSTOMER THE STRATEGIES YOU HAVE
services throughout. The 2X product LOYALTY? IMPLEMENTED TO ENHANCE
integrates home broadband and In my view, Hutch differentiates CUSTOMER CARE AND IMPROVE
mobile needs into a single plan, itself from competitors through its OVERALL USER EXPERIENCE?
enabling users to use WIFI effortlessly commitment to value-for-money At Hutch, we focus on innovation and
without installations and start up fees. products while always focusing on the being a digital enabler to enhance
By prioritizing digital transformation, customer journey and convenience. customer experience. One of our
expanding network capabilities, and Unlike many providers that prioritize key strategies involves the strategic
forming strategic partnerships, Hutch generic offerings, Hutch tailors its placement of QR codes, which allows Moments Made
continues to redefine connectivity, services to meet real customer customers to scan and instantly
improve user experiences, and needs, ensuring affordability without access Hutch services, making it
strengthen its position as a customer- compromising quality. Innovations convenient to get connected. This Memorable
centric telecom provider. Hutch’s like OneLoad, which allows a single seamless approach combines both
online order platform enhances reload for an entire year, and 2X, digital transformation and customer
customer convenience by offering the which seamlessly integrates home convenience, allowing customers to with Our Dishes
ability to instantly activate an eSIM broadband and mobile connectivity, engage with Hutch quickly, whether for
or easily order a physical SIM. This exemplify this approach. Hutch also activation, information, or promotions.
seamless process ensures quick and emphasizes personalized experiences, By continuously embracing digital
efficient access to Hutch services, seamless accessibility, and strong tools and offering innovative solutions,
empowering customers with flexibility network reliability, ensuring that we ensure that customers enjoy
and immediate connectivity. customers receive maximum benefit an effortless and modern telecom We undertake
with minimal hassle, reinforcing its experience that meets their evolving
Q: WHAT ROLE DOES LEADERSHIP position as a truly customer-first needs.
PLAY IN ADAPTING TO EVOLVING telecom provider.
CUSTOMER EXPECTATIONS AND INDOOR &
MARKET DYNAMICS?
Q: HOW HAS YOUR COMPANY
Leadership plays a crucial role in ADJUSTED ITS CORPORATE
adapting to evolving customer CULTURE AND OPERATIONS TO
expectations and market dynamics BETTER SERVE THE NEEDS OF OUTDOOR
by setting a clear vision, fostering TODAY’S TELECOM CONSUMERS?
innovation, and driving agility within Hutch has adjusted its corporate
an organization. Effective leaders culture and operations to better
anticipate industry trends, embrace serve today’s telecom consumers by catering services
technological advancements, and fostering agility, customer-centricity,
cultivate a customer-centric culture and innovation. The company
that prioritizes seamless experiences prioritizes value-for-money solutions
and value-driven solutions. They and continuously refines the customer
empower teams to experiment with journey to enhance convenience.
new ideas, refine business models, Hutch has streamlined its operations Colombo Pasyala
and respond proactively to changing with digital transformation, enabling
demands. Strong leadership also seamless service accessibility. Products No. 01 Schofield Place, No. 42C, Kandy Road, Acropol Restaurant
Colombo 03. Pasyala.
0774 577 577 077 56 444 57 www.acropol.lk

65 From Campus to Corporate Leadership l Aug/Sep 2025 l www.bimt.lk