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WHY DO STUDENTS STUDY

AT BIMT CAMPUS?

Q: HOW IMPORTANT ARE STRATEGIC • Support and Customer Service: making services more convenient,
PARTNERSHIPS WITH TECH Choose a vendor that provides prompt, personalized, and efficient. Solutions
PROVIDERS IN YOUR IT STRATEGY, reliable support for setup and ongoing like mobile check-ins or smart room
AND WHAT DO YOU LOOK FOR issues. controls can significantly boost
WHEN SELECTING TECHNOLOGY guest satisfaction without adding
VENDORS? • Cost-Effectiveness: complexity. Modern, easily accessible and permanent
The solution should fit your budget and location in the heart of the city, with safety and
Strategic partnerships with technology offer flexible pricing that aligns with
providers are essential for the success business growth. Effective leadership in technology a friendly atmosphere.
of hospitality businesses, enabling also requires close collaboration
them to offer better services, stay • Security: with other departments, such as
competitive, and improve operations. Strong security features are essential operations, marketing, and guest
Selecting the right technology vendor to protect guest data and maintain services. Strong communication
requires careful evaluation to ensure privacy. Focusing on these factors ensures all teams are aligned, using Learn from the most qualified and experienced
their solutions meet current and future will help hospitality businesses build technology to enhance the overall subject experts.
needs. strategic tech partnerships that guest experience.
improve both guest experiences and Finally, IT leaders must make well-
• Access to New Technology:
Partnering with a tech provider grants operations. informed decisions when investing in
access to the latest innovations like new technologies. While some level Personal approach and guidance by the
AI, automation, and smart systems, Q: WHAT KEY LEADERSHIP TRAITS DO of risk may be involved, the focus
enhancing guest experiences and YOU BELIEVE ARE ESSENTIAL FOR should always remain on enhancing subject experts.
operational efficiency. MANAGING THE INTERSECTION guest satisfaction. By effectively
OF TECHNOLOGY, STRATEGY, AND balancing technology, strategy, and
• Expertise and Support: CUSTOMER EXPERIENCE IN THE customer care, IT leaders help ensure
Vendors bring valuable knowledge HOSPITALITY? their business remains competitive
and offer support to help businesses and continues to thrive. Empowering employability with the exposure to
implement and integrate new systems Managing the balance between contemporary real-life examples.
smoothly. technology, strategy, and customer
experience in the hospitality industry
• Scalability: requires strong leadership and a clear
A strong partnership allows vision. IT leaders, such as Heads of
businesses to start with basic tools IT, play a crucial role in leveraging
and scale their technology solutions technology to enhance the guest A ordable course fees and enrollment are
as they grow, avoiding frequent vendor experience while supporting long- possible on an installment basis.
changes. term business goals. They must
stay ahead of emerging trends and
When choosing a technology vendor, understand how to implement new
several factors should be considered: technologies to keep their business
competitive.
• Reliability and Reputation:
Select a vendor with a proven track The hospitality industry is
record of delivering high-quality, constantly evolving, with shifting
reliable products and services.
guest expectations and rapid tech
advancements. IT leaders need to
Ease of Integration:
Ensure the new technology works remain flexible and open to adopting
seamlessly with existing systems, such new tools and strategies. This
as booking or guest management, to adaptability allows them to respond
reduce disruptions. quickly to technological changes and
meet new demands.
• User-Friendliness: At the BIMT Campus,
The system should be easy to use A primary goal for IT leaders
for both staff and guests to avoid is ensuring that technology we believe that each individual
frustration and encourage adoption. improves the guest experience by has an untapped potential, which

can be transformed into limitless ability.

89 From Campus to Corporate Leadership l Aug/Sep 2025 l www.bimt.lk