Page 7 - 2020 Risk Reduction Series Effective Systems_Part 1_Flipbook
P. 7
Table of Contents
Part One 9
Introduction ..................................................................................................9
Tracking Procedures ..............................................................................15
Electronic Health Record (EHR) ....................................................19
Electronic Tracking System ..............................................................22
Paper Records ..........................................................................................23
Patient Notification ...............................................................................27
Patient Portals ...........................................................................................29
Unsolicited Test Reports .....................................................................31
Handling Missed Appointments ...................................................32
Termination or Discharge from Practice Process ..................38
Appointments & Scheduling .........................................................41
Huddles .......................................................................................................45
The Basics of the Huddle ................................................................46
Telephone Systems ...............................................................................49
Telephone Triage .....................................................................................49
Clinical Advice Protocols ...................................................................49
Documenting Phone Calls .................................................................51
Answering Service .................................................................................54
