Page 3 - 2021 Risk Reduction Series - Communication Part One

Overview

The purpose of this course is to provide guidance regarding
the risks associated with the most common forms of

communication in use by practitioners today. This course
will educate the reader about the need to use effective
communication protocols appropriately to improve patient

safety. At the end of this course, the reader should be able to
recognize common risks and pitfalls associated with various

forms of communications used in a healthcare setting, including
electronic communications, and develop protocols for more
effective and secure communications.

Course Objectives

Upon completion of this course, participants will be able to:

1. Recognize the risks of electronic communication, including
the use of email, texting, audio/visual recordings, and

social medial in the context of patient care

2. Apply risk management tools and strategies for effective

face-to-face communication

3. Develop protocols and systems for effective and secure

communications, including patient portals