Page 7 - 2021 Risk Reduction Series - Communication Part One

Table of Contents

PART ONE 9

Introduction ........................................................................................................................9

What Does the Data Show? ..................................................................................11

Physician to Patient Communication ..........................................................13

Informed Consent .........................................................................................................19

Informed Refusal ..........................................................................................................26

Patient Notification .....................................................................................................28
Handling Missed Appointments ....................................................................29

The Challenge of an Adverse Outcome ....................................................33

Termination or Discharge from Practice Process.........................34

Physician to Physician Communication ....................................................37

Referral Management ..............................................................................................37

Referring Physician .....................................................................................................41

Consulting Physician ...............................................................................................43

Consultations – Formal and Informal (aka “Curbside

Opinions”) ...........................................................................................................................45

Communicating the Handoff .............................................................................47

Unsolicited Test Reports ......................................................................................49

Physician-Staff Communication ......................................................................50

Follow-Up Appointments.....................................................................................53

Huddles ................................................................................................................................54
Telephone Triage .........................................................................................................55

Clinical Advice Protocols .....................................................................................56