Page 39 - 2021 Risk Reduction Series - Communication Part One
P. 39
SVMIC Risk Reduction Series: Communication
image courtesy of www.ihi.org
Technology has the potential to significantly improve this
process, but it’s only part of the solution. The referral process
brings opportunity for error, so if your process isn’t working
effectively, adding technology to it is likely not going to help.
According to CRICO’s national Comparative Benchmarking
System (CBS), 23 percent of outpatient cases filed from 2012-
2016 with a missed or delayed diagnosis (N=2,521) had a
breakdown in referral management. Nearly three-quarters (73
percent) of those patients suffered a high-severity injury or
Page 39
