Page 43 - 2021 Risk Reduction Series - Communication Part One

SVMIC Risk Reduction Series: Communication

• Train all staff not to file any reports, including consultation

reports or letters, without the physician’s review.

• If the patient cancelled or was a no-show, contact

the patient to reiterate the reason for the referral and

document this discussion in the medical record.

• Make sure there is a clear understanding as to who is

responsible for the patient’s care.

Consulting Physician

When you receive a request for consultation or transfer of care,

take the time to review the records and track the appointment.

Your practice should have a standard procedure for referral-
related communication which clearly defines everyone’s
responsibilities. Consistency and clear instructions will make

the process run more smoothly, benefiting both the patient and

the practice. While referring physicians have a responsibility to
make clear and appropriate referrals to specialists, there is an
equally important responsibility on behalf of the specialist to

provide clear and timely feedback. Consider implementing the

following actions into your process:

• Communicate your specific plan of action to the referring

physician to enhance continuity of care.

• Include any medication changes, tests recommended

and performed, as well as the results and interpretation of
those tests.

• If the patient refuses your advice or recommendations,
document this in the record and convey it to the referring

physician.

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