Page 13 - Risk Reduction Series Effective Systems Part 2

SVMIC Risk Reduction Series: Effective Systems

• Implement a tracking system to verify receipt of these

findings. If never received, contact the consulting physician
to verify that the patient was seen as recommended.

• Train all staff not to file any reports, including consultation

reports or letters, without the physician’s review.

• If the patient canceled or was a no-show, contact

the patient to reiterate the reason for the referral and
document this discussion in the medical record.

• Make sure there is a clear understanding as to who is
responsible for the patient’s care.

Consulting Physician

As the consulting physician who is in receipt of
medical records on a patient for consultation or

transfer of care, take the time to review the

records and track the appointment. Once you
have received the request for consultation and
the patient’s medical records, your practice should have a

standard procedure for referral-related communication that

clearly defines everyone’s responsibilities. Consistency will
make the process run more smoothly, benefitting both patients
and the practice.

While primary care physicians have a responsibility to make

clear and appropriate referrals to specialists, there is an equally
important responsibility on behalf of the specialist to provide

clear and timely feedback.

• Communicating your specific plan of action to the referring
physician enhances continuity of care.

• Be sure to include any medication changes, tests

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