Page 1 - How do I Review the Email Logs
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Reviewing the Email Logs
How do I Review the Email Logs?
Overview
For customers who have opted to have invoices and correspondence (Statements, Dunning Letters, and Follow
Up Letters) delivered by email, the documents will automatically be sent to the customer. You can check the
email status using the Email Invoice Log and the Customer Correspondence Email Log.
Review Emailed Invoices
Invoices are generated and sent during the Finalize and Print process. For information on creating and
finalizing invoices, refer to the How do I Create an Express Bill and How do I Run the Finalize and Print Process
job aids.
Navigation
Billing > Review Processing Results > Review Email Invoice Log
Review Email Invoice Log
1. Enter the search criteria on the Filter
Options tab.
Leave the fields blank for all values.
1 2. Click the Search button.
3. View the Search Results.
If the email failed, the problem is usually a bad
email address. Notify the Billing Specialist who
will correct the contact address.
2
3
Review Emailed Customer Correspondence
Statements, Dunning Letters, and Follow Up Letters are generated during the relevant processes. For more
information see the following job aids: How do I Create Customer Statements?, How do I Create Dunning
Letters?, and How do I Create Follow Up Letters?
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Emory Confidential and Proprietary Last Revised on 2/7/2018 Return to Table of Contents
