Page 35 - #ElephantinBranch: A Special Report.
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BT insights for FIs, by Wings Financial Credit Union









                                                                                                                 CONSULTING



                                                                                                                 Ensuring clarity of purpose at the beginning. Ours was that the teller interaction

                                                                                                                 is no longer the primary interaction. We wanted the primary interaction to be

                                                                                                                 with the platform and sales team.




                                                                                                                 STAFF




                                                                                                                 Having Trained Member Service Reps is key! Ensure there is a sea of them that

                                                                                                                 members would need to pass through in order to reach the Assisted Self Serve Kiosks.
                                 GREG GOPAL

                                SR. MANAGER
                WINGS FINANCIAL CREDIT UNION







































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