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Capital Area Transportation Authority

THE AmWINS SOLUTION

AmWINS is pleased to work with Capital Area Transportation Authority to ensure that our Retiree Medical
and Prescription Drug program will meet your organizational needs. AmWINS will provide complete
program support to manage all aspects of this retiree healthcare offering. AmWINS seeks to employ
candidates with a passion for delivering high-quality customer service, at all levels of the organization.
In doing so we create a close-knit community with an unwavering desire to deliver responsive, accurate
answers to important questions posed by our clients and their retirees.

To accomplish this, Capital Area Transportation Authority will receive:

• An account management team featuring dedicated benefit specialists, a relationship manager,
implementation coordinator, policy administration personnel and marketing communications
professionals.

• Resources tasked with managing every aspect of the implementation plan including all
communications. Capital Area Transportation Authority’s approval will be obtained prior to the
mailing of any communication materials.

• Scheduled conference calls as needed. to assist in managing the process and addressing any
pertinent issues, to ensure timely implementation.

• Prompt, efficient and flexible billing and collection systems. Billing options include Monthly
Electronic Transfer Funds (EFT), monthly individual direct billing, HRA administration and
Employer Group list billing and direct carrier billing.

AmWINS will provide complete program support to manage all aspects of this retiree healthcare offering.
AmWINS will manage the ongoing retiree eligibility, enrollment, marketing, communications, develop
enrollment kits, billing & collection, retiree customer service, fulfillment, and the day to day servicing
associated with the retiree program. You can count on AmWINS to manage the entire process, which
may include:

Development Communications Enrollment
• Comprehensive • Branded Communications • Benefit Specialists

Healthcare Options • Detailed Enrollment Kits • Medicare Exchange
• Carrier Negotiations • Customer Care Center • Enrollment Guidance
• Program Administration

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