Page 6 - 2024 HCTec Benefits Guide

Medical Plan Resources

Member Care Team
Your Member Care Team is happy to support your care goals and answer questions as you get started with
your new plan. If you need help using your benefits, getting care or understanding how things work,
we’re right here for you.
• Online: bcbst.com
• Phone: 1-800-565-9140 8am to 6pm EST Monday through Friday
• Smart phone app (scan the QR code): BCBSTN

Find a Provider
Search for in-network providers at bcbst.com/findadoctor. You will have lower costs and a
richer plan if you stay in-network
.
• For Tennessee residents select: Network S

• For Non-Tennessee residents select: BlueCard PPO (Outside of Tennessee)

Teladoc- Telemedicine
Use Teladoc Health when it’s not an emergency, and you can’t get to a doctor’s office. It’s available 24/7, and you’ll typically
pay less than you would for a visit to the office or urgent care clinic.
Teladoc can be used for things like:
• Allergies, cold, fever and flu
• Earaches
• Sinus or respiratory issues
• Urinary tract infections
• Pink eye
• Mental health support

It’s easy to get started just have your Member ID card ready. Register by logging in to the BCBSTN app or at bcbst.com/Teladoc
and choosing Talk With a Doctor Now. You can also call 1-800-TELADOC. The first time you use Teladoc Health, you’ll need to
fill out a short medical history survey and create an account. The next time you use it, you can just log in through our app and
talk to a doctor in minutes.

24/7 Nurseline
You can use Nurseline when you have questions about common health concerns- like a rash or a sprained ankle. Or you can talk
with a nurse about big health decisions, like having back surgery or other treatments. No question is too big or too small- call
any time. A nurse is waiting to hear from you call: 1-800-818-8581.

Healthy Rewards- earn up to $100 in gift cards each year
Get started by taking a free Personal Health Assessment (PHA) at bcbst.com/yourhealth. After you’ve taken your PHA, you can
earn rewards by:
• Registering for and using Teladoc Health
• Getting a flu shot
• Getting an annual wellness exam
• Tracking your fitness
There are additional member discounts on fitness-related products and services like gym memberships, workout gear,
nutrition and more. Find out more at bcbst.com/memberdiscounts.

Tobacco Cessation Program
Get the help you need to finally quit tobacco. Resources include health coaching to help you quit, self-directed course to guide
you, personalized advise, and nicotine replacement therapy at no charge. Call 1-866-498-9806 or log in to bcbst.com and
choose Managing Your Health.

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